FSRAR portal. Plugin not loaded

FSRAR portal. Plugin not loaded

Good afternoon dear friends! Today we will analyze such an error on the FSRAR portal, when it writes to us that the plugin is not loaded.

More recently, there was a deadline for reporting on alcohol. And many users of the FSRAR portal faced the problem of loading the plugin. There is also an error when the portal tells you that the plugin is loaded, but objects are not created. Let's try to solve these problems.

If you are unable to solve this problem yourself, then you can go to the section and our specialists will help you.

The first case when the portal writes that the plugin is not loaded. This happens when you do not have the CryptoPro EDS Browser plug-in installed. How to install this plugin and where can I get it? I wrote about this in detail in my article, you can read it here.

Let's move on to the second case.

There are two options here. The first option is when the plugin simply does not have permission to run. It just can't start. As a rule, in this case, a window will appear on top of you "Run "CryptoPro CAdES NPAPI Browser Plug-in"" and there will be two buttons "Continue blocking" and "Allow ...".

You need to click "Allow ...". Then a new window will immediately appear. Here you need to click ""

Now we reload the page and see that the plugin has successfully loaded.

These were the simplest options, as they say, cost little blood. But there are other options as well.

Plugin does not work on the FSRAR portal

Now consider the options when the previous solutions did not lead to anything.

The thing is that since the latest versions of Mozilla Firefox, starting from the 52nd version, if I'm not mistaken, it stopped working completely CryptoPro CAdES NPAPI Browser Plug-in.What to do in this case?

First, check if it is installedCryptoPro CAdES NPAPI Browser Plug-into the browser. To do this, go to the browser settings and select the "Add-ons" menu item.

Here are all the plugins I have.

Check the version of Mozilla Firefox. To do this, go to the settings again and click on the question mark icon.

Then press "About Firefox »

And here we see what version we have. I have 53, and in the 52nd it no longer works.

That is Mozilla Firefox, after the update, deleted my plugin itself. Well, you don't have to worry too much. Mozilla Firefox released another update called Firefox ESR. You can download it here.

Now just install this add-on - update. Installation is very simple. Before installing the add-on, do not forget to turn off Mozilla Firefox.

Install

Step one. Let's unpack the archive.

Step two. We start the update. The first window we see is the welcome window. Click " Next».

Again, according to the same principle, we check the browser version and installed plugins.

Checking plugins. We see that the plugin is back in place.

Checking the browser version. We see that now we have installedIt means everything is OK.

Now let's go to the FSRAR portal. And we see a nice picture!

But there is also some bad news. Firefox tells us that such actions will be available to us only until 2018. Therefore, over time, we will have to stop working with firefox, while we are reporting.

If, for any reason, youthe FSRAR portal did not see the plugin, then you need to do the following.

First, update your browser and plugin to the latest version. How to update the plugin I wrote here.

Secondly, the most trouble-free, unfortunately, in the process of working with certificates, the browser is Internet Explorer. That is, if you have tried everything that I suggested, and you could not get the plugin to work, then turn on Internet Explorer. In Internet Explorer, as a rule, there are no problems with the operation of the plug-in if the plug-in is installed!

If you need the help of a professional system administrator to solve this or any other issue, go to the section and our employees will help you.

That's all! Now you know what to do if ortal FSRAR writes to you that lag is not loaded.

If you have any questions ask them in the comments! Good luck and good luck to everyone!

To be the first to receive all the news from our site!

The rules for installing the CryptoPro CSP plugin in Mozilla Firefox differ depending on the browser version - 52 and higher, or older.

Mozilla Firefox version below 52

To sign documents in Mozilla Firefox:

• Turn off automatic updates. To do this, go to "Menu" ⇒ "Settings" ⇒ "Additional" ⇒ "Updates" (Fig. 1).

Rice. 1. Location of update settings in Mozilla Firefox

• Install version 51.0.1 from Mozilla Firefox official website.

To install the CryptoPro Browser plug-in, follow these steps:

1. Download the installer from the official website of the Crypto-Pro company www.cryptopro.ru/products/cades/plugin and run the executable file.

2. In the CryptoPro Browser plug-in installation window, click the "Yes" button (Fig. 2-a).

Rice. 2-a. Installing CryptoPro Browser plug-in

3. Wait for the installation to complete (Fig. 2-b).

Rice. 2b. Installing CryptoPro Browser plug-in

4. Click the "OK" button and restart the Internet browser (Fig. 2-c).

Rice. 2-in. Installing CryptoPro Browser plug-in

Important

After installing CryptoProBrowser plug- init is necessary to check whether the add-on for working with the electronic signature CryptoPro EDS Browser plug-in for browsers is installed in the browser.

5. Open the browser, press the "Browser menu" button, select the "Add-ons" section (Fig. 3).

Rice. 3. Browser menu

6. Open the "Plugins" tab. Opposite the plugin "CryptoPro CAdES NPAPI Browser Plug-in" in the drop-down menu, select the option "Always enable" (Fig. 4).

Rice. 4. Add-ons management

7. Restart your browser.

Mozilla Firefox version 52 and above

To install CryptoPro Browser plug-in follow the steps:

1. Follow the link www.cryptopro.ru/products/cades/plugin , then select "browser extension" (Fig. 5).

Rice. 5. CryptoPro website

2. Click "Allow" (Fig. 6).

Rice. 6. Request resolution

3. Click "Add" (Fig. 7).

The error “The plugin is loaded, but no objects are being created” usually occurs among users of the Mozilla Firefox browser, and indicates that a plugin is required to display content on the site, which for some reason does not work correctly. Today we will analyze how this error can be eliminated.

As mentioned above, the problem “The plugin is loaded, but no objects are created” is typical for the Mozilla Firefox browser, therefore, it is on the example of this web browser that the further process of eliminating the error will be considered. In the event that the problem occurs in relation to another browser, the principle of the actions performed will be similar, but due to differences in the interface of browsers, the steps may differ from those given in the article.

fix "Plugin loaded but no objects created" error?

After the “Plugin loaded but no objects are created” problem occurs on an open site, pay attention to the upper left part of the browser window, where an icon with a designer detail will be visible near the address bar. Make a left click on it, and then make a choice in favor of the parameter "Allow and Remember".

Next, you need to configure the work of the installed plugin. To do this, click in the upper right area on the menu button of the Internet browser, and then proceed to the section "Settings".

In the left area of ​​the window, go to the tab "Plugins", and on the right, after finding your plugin, set the parameter "Always On".

Restart your browser. From now on, the "Plugin is loaded but no objects are being created" error should be gone.

If the above steps did not help

As a rule, in most cases, the described technique should help to successfully solve the error "The plugin is loaded, but no objects are being created." If this does not help, the following should be suspected:

• viral activity. Viruses often negatively affect the browser, therefore, if you encounter incorrect operation of your web browser, we strongly recommend that you scan the system using your antivirus tools;
• Incorrect browser operation. As a rule, the browser must independently install the plug-ins necessary to display elements on the site. If this does not happen, you should try reinstalling your web browser;
• Conflicting plugins and add-ons. In more rare cases, installed plugins and add-ons can cause the error “Plugin is loaded, but no objects are being created”. To check this, try disabling all plugins and extensions, and then check for an error;
• Installed antivirus. Often, the antivirus does not recognize threats correctly, so it can be assumed that your antivirus program affected the incorrect operation of the plug-in. Just try temporarily disabling your antivirus, and then check the functioning of your web browser.

The most common mistake when working with a trading system. To eliminate this error, the user needs to install the CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

• Download the plug-in from the manufacturer's website Download
• Install the program by clicking on the downloaded file (you can find it in the "Downloads" section).
• At the beginning of the installation, answer "Yes" in the window with the question "Install CryptoPro EDS Browser-plugin".
• The program will start the installation, upon completion, you will receive a notification about the successful installation of the plugin.
• The browser must be restarted for the plug-in to work correctly.
• In the future, when switching to the ES verification form (section "Registration - Obtaining and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS") and when entering the user's personal account, the browser will request access to the certificate store. When prompted, click "OK"

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the following message:

"Error signing data. An internal error has occurred in the certificate chain."

You need to install the root certificate of the Certification Authority.

Plugin not available in Internet Explorer

To fix the error, the same manipulations are necessary as in the previous error. In addition, you must disable all non-standard add-ons:

• launch IE.
• enter "Service", then "Configure add-ons", "On. and off. superstructures".
• Choose add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.
• restart IE.

Error opening storage: error Sberbank-AST

This error occurs when the personal certificate store system fails. This happens if the browser in the Sberbank-AST system is configured incorrectly. First you need to check the ES site using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it, do the following:

• download and unpack the archive with the software;
• go to the folder and run the file from the "Administrator" function;
• The installation wizard window will open, click Next;
• confirm agreement with the Microsoft licensing rules, then Next;
• click Browse to install the application,
  select the System 32 system folder, click OK, then Next;
• to start the installation process, click Install;
• when the process is completed, click Finish.

If the application is duplicated because it may have been installed earlier, an error message will appear. Then it is possible to download a file with the msi extension from the official Microsoft website according to the previously described scheme. After that, Capicom needs to be registered. To do this, enter the following on the command line:

c:\windows\system32\regsvr32.exe capicom.dll

and press the ENTER key on your keyboard.

The registration process has been completed.

Crypto provider error in ETP Sberbank-AST

This error occurs if the user has not been accredited at this ETP. It is necessary to enter the details and copies of the necessary documents in a special form and send this information. A response will be received within 1-5 days.

To successfully pass accreditation, you must:

• Install CryptoPro (see section "Sberbank-AST: plugin not available");
• Set up CryptoPro. Run the utility as an administrator. In the "Equipment" tab, open "Configure readers", then "Add", select the one you need from the list;
• Here, click "Set up media types", then "Add", select Jakarta or Etoken.

Install a personal certificate.

• Log in to CryptoPro;
• In the "Service" option, click "View certificates in the container", then "Browse";
• Select the appropriate certificate, the option "Certificate for viewing", "Properties", "Install certificate"

If you do not see the certificate

If, when logging in with an EDS certificate, the system displays a message: “This certificate is not associated with a system user. To associate this certificate,

• On this page, enter your login and enter the user's personal account on the site.
• If, when you re-enter your personal account, the system no longer displays the message shown in the figure above, then the certificate association was successful.
• If, when entering your personal account using an EDS certificate through the “Single Login Page” or re-entering through the “Old Login Page”, the system still displays a message stating that “the certificate is not associated with the user”, therefore, the certificate association did not go through automatically and you need to fill out an application for registration of a new user.

Registration procedure:

• on the Sberbank-AST website, enter "Participants", then "Registration", click "Submit an application" in the "Registration of a participant user (new electronic signature certificate)" field;
• in the selected certificate, some of the fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you must come up with a new username and enter it in Latin letters.

If the selected certificate has an administrator function, then the data will be transferred automatically. Otherwise, through a personal account, this is done by another person of the company, endowed with the functions of an administrator. If the company does not have such a person, then an application is submitted electronically to confirm the updates: [email protected]

Capicom (Capicom)

Capicom is an embedded utility for checking electronic signatures, viewing and decrypting certificate data, adding and deleting certificates. The installation procedure for this function is described in the Sberbank-AST section.

How to update the EDS at Sberbank-AST?

EDS or electronic digital signature is required for signing documents in electronic form. This is important to guarantee the authenticity of the information and the owner's signature itself. If the EDS is outdated, then it must be updated.

EDS update procedure:

• re-accreditation is not required;
• within 5 days, the organization sends all the changed information and documents (if any), while informing about the expiration of the old EDS;
• when replacing the EDS, a new user is registered, with information about this entered into the register. The authorized person of the company is informed through a personal account.

Here are the most common errors encountered by users of Sberbank-AST. We hope that these recommendations will help to avoid them in the trading system.